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var(--space-md);flex-shrink:0;justify-content:space-between;align-items:center;display:flex}.ngo-queue-title{font-size:var(--font-lg);color:var(--text-primary);font-weight:700}.ngo-queue-count{background:var(--warning-light);color:var(--warning-dark);border-radius:var(--radius-full);font-size:var(--font-xs);align-items:center;gap:6px;padding:4px 12px;font-weight:700;display:flex}.ngo-queue-tabs{padding:0 var(--space-lg);margin-bottom:var(--space-md);background:var(--bg-input);border-radius:var(--radius-md);margin-left:var(--space-lg);margin-right:var(--space-lg);flex-shrink:0;gap:2px;display:flex}.ngo-queue-tab{border-radius:var(--radius-sm);font-size:var(--font-sm);color:var(--text-secondary);text-align:center;transition:all var(--duration-fast);flex:1;padding:8px;font-weight:600}.ngo-queue-tab.active{color:var(--text-primary);box-shadow:var(--shadow-sm);background:#fff}.ngo-queue-tab:hover:not(.active){color:var(--text-primary)}.ngo-queue-list{padding:0 var(--space-lg) var(--space-lg);gap:var(--space-sm);flex-direction:column;flex:1;display:flex;overflow-y:auto}.ngo-queue-empty{padding:var(--space-3xl) var(--space-xl);text-align:center;color:var(--text-tertiary);flex-direction:column;justify-content:center;align-items:center;display:flex}.ngo-queue-empty-icon{background:var(--bg-input);width:64px;height:64px;margin-bottom:var(--space-md);color:var(--text-tertiary);border-radius:50%;justify-content:center;align-items:center;display:flex}.ngo-queue-empty h3{font-size:var(--font-md);color:var(--text-secondary);margin-bottom:var(--space-xs);font-weight:600}.ngo-queue-footer{padding:var(--space-md) var(--space-lg);text-align:center;font-size:var(--font-xs);color:var(--text-tertiary);border-top:1px solid #0000000f;flex-shrink:0;justify-content:center;align-items:center;gap:6px;display:flex}.report-skeleton{gap:var(--space-md);padding:var(--space-md);border-radius:var(--radius-lg);animation:1.5s ease-in-out infinite pulse;display:flex}.skeleton-thumb{border-radius:var(--radius-md);background:linear-gradient(90deg,#f0f0f0 25%,#e0e0e0 50%,#f0f0f0 75%) 0 0/200% 100%;width:72px;height:72px;animation:1.5s infinite shimmer}.skeleton-lines{flex:1}.skeleton-line{background:linear-gradient(90deg,#f0f0f0 25%,#e0e0e0 50%,#f0f0f0 75%) 0 0/200% 100%;border-radius:6px;height:12px;margin-bottom:8px;animation:1.5s infinite shimmer}.skeleton-line:first-child{width:80%}.skeleton-line:nth-child(2){width:60%}.skeleton-line:nth-child(3){width:40%}@media (width<=900px){.ngo-dashboard{grid-template-rows:300px 1fr;grid-template-columns:1fr}}.volunteer-chat{height:calc(100vh - var(--header-height));grid-template-columns:1fr 340px;display:grid;overflow:hidden}.chat-section{background:var(--bg-body);flex-direction:column;display:flex;overflow:hidden}.chat-messages{padding:var(--space-lg) var(--space-xl);gap:var(--space-md);flex-direction:column;flex:1;display:flex;overflow-y:auto}.chat-message{max-width:75%;animation:fadeInUp .3s var(--ease-out) both;flex-direction:column;display:flex}.chat-message.user{align-self:flex-end;align-items:flex-end}.chat-message.model{align-self:flex-start;align-items:flex-start}.chat-bubble{font-size:var(--font-base);word-wrap:break-word;white-space:pre-wrap;border-radius:18px;padding:12px 18px;line-height:1.6}.chat-message.user .chat-bubble{background:linear-gradient(135deg, var(--accent), var(--accent-dark));color:#fff;border-bottom-right-radius:6px}.chat-message.model .chat-bubble{color:var(--text-primary);box-shadow:var(--shadow-sm);background:#fff;border-bottom-left-radius:6px}.chat-message.model .chat-bubble strong{color:var(--primary);font-weight:700}.chat-timestamp{color:var(--text-tertiary);margin-top:4px;padding:0 4px;font-size:11px}.chat-typing{box-shadow:var(--shadow-sm);animation:fadeInUp .2s var(--ease-out);background:#fff;border-radius:18px 18px 18px 6px;align-self:flex-start;align-items:center;gap:4px;padding:14px 20px;display:flex}.chat-typing-dot{background:var(--text-tertiary);border-radius:50%;width:8px;height:8px;animation:1.4s ease-in-out infinite dotPulse}.chat-typing-dot:nth-child(2){animation-delay:.2s}.chat-typing-dot:nth-child(3){animation-delay:.4s}.chat-input-area{padding:var(--space-md) var(--space-xl);align-items:center;gap:var(--space-sm);background:#fff;border-top:1px solid #0000000f;flex-shrink:0;display:flex}.chat-input{border-radius:var(--radius-full);background:var(--bg-input);font-size:var(--font-base);transition:all var(--duration-fast);border:1px solid #0000;flex:1;padding:12px 18px}.chat-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-ghost)}.chat-send-btn{background:linear-gradient(135deg, var(--accent), var(--accent-dark));color:#fff;width:44px;height:44px;transition:all var(--duration-fast);box-shadow:var(--accent-glow);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.chat-send-btn:hover:not(:disabled){transform:scale(1.05);box-shadow:0 0 24px #4ecdc480}.chat-send-btn:disabled{opacity:.4;cursor:not-allowed}.chat-side-panel{background:var(--bg-card);border-left:1px solid #0000000f;flex-direction:column;display:flex;overflow:hidden}.chat-side-header{padding:var(--space-lg);border-bottom:1px solid #0000000f;flex-shrink:0}.chat-side-header h3{font-size:var(--font-md);margin-bottom:var(--space-xs);font-weight:700}.chat-side-header p{font-size:var(--font-xs);color:var(--text-secondary)}.chat-side-map{height:200px;margin:var(--space-md);border-radius:var(--radius-md);flex-shrink:0;overflow:hidden}.chat-side-tasks{padding:0 var(--space-md) var(--space-md);flex:1;overflow-y:auto}.chat-task-card{padding:var(--space-md);background:var(--bg-input);border-radius:var(--radius-md);margin-bottom:var(--space-sm);transition:all var(--duration-fast);border-left:3px solid #0000}.chat-task-card:hover{background:var(--bg-card-hover)}.chat-task-card.urgency-5{border-left-color:var(--urgency-5)}.chat-task-card.urgency-4{border-left-color:var(--urgency-4)}.chat-task-card.urgency-3{border-left-color:var(--urgency-3)}.chat-task-card.urgency-2{border-left-color:var(--urgency-2)}.chat-task-card.urgency-1{border-left-color:var(--urgency-1)}.chat-task-category{font-size:var(--font-sm);margin-bottom:4px;font-weight:700}.chat-task-location{font-size:var(--font-xs);color:var(--text-secondary);align-items:center;gap:4px;margin-bottom:4px;display:flex}.chat-task-summary{font-size:var(--font-xs);color:var(--text-tertiary);line-height:1.5}.chat-side-empty{height:200px;color:var(--text-tertiary);text-align:center;padding:var(--space-lg);flex-direction:column;justify-content:center;align-items:center;display:flex}.chat-side-empty p{font-size:var(--font-sm);margin-top:var(--space-sm)}.chat-suggestions{gap:var(--space-sm);padding:0 var(--space-xl) var(--space-md);flex-shrink:0;display:flex;overflow-x:auto}.chat-suggestion-chip{border-radius:var(--radius-full);font-size:var(--font-xs);color:var(--text-secondary);white-space:nowrap;transition:all var(--duration-fast);background:#fff;border:1px solid #00000014;padding:6px 16px;font-weight:500}.chat-suggestion-chip:hover{border-color:var(--accent);color:var(--accent-dark);background:var(--accent-ghost)}@media (width<=900px){.volunteer-chat{grid-template-columns:1fr}.chat-side-panel{display:none}}.app-transition{animation:fadeIn var(--duration-normal) var(--ease-out)}.app-role-hint{background:var(--primary-dark);color:var(--text-tertiary);border-radius:var(--radius-full);font-size:var(--font-xs);z-index:var(--z-sticky);box-shadow:var(--shadow-lg);cursor:pointer;transition:all var(--duration-fast);opacity:0;animation:fadeInUp .5s var(--ease-out) 1s both;align-items:center;gap:6px;padding:8px 20px;display:flex;position:fixed;bottom:16px;left:50%;transform:translate(-50%)}.app-role-hint:hover{color:var(--accent);transform:translate(-50%)translateY(-2px)}